Privacy Policy

True Star Outdoor Solutions ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit truestaros.com or contact us, how we use it, and the choices you have.

Information We Collect

Information you give us. When you submit a contact form, request a quote, or call us, we collect the details you provide such as your name, email address, phone number, project address, the services you are interested in, how you heard about us, and any information you include in your message.

Information collected automatically. When you visit the site or submit a form, our servers automatically log technical information including your IP address, approximate geographic location (country, region, city) derived from your IP, browser type and version, operating system, device type, the page that referred you, and the time of your visit. We use this information to prevent spam and fraudulent submissions, understand how visitors use our site, and improve our services.

Cookies and analytics. We use Google Analytics and Microsoft Clarity to understand site usage and improve performance. These services may use cookies or similar technologies to recognize your browser and device. You can disable cookies in your browser settings or use browser extensions that block trackers.

How We Use Your Information

• Respond to your inquiries and provide quotes or consultations
• Schedule appointments and communicate about projects
• Send service updates, follow-ups, and occasional marketing related to our services
• Detect and prevent spam, fraud, and abuse of our forms
• Improve our website, services, and customer experience
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• JobTread (our customer relationship and project management system)
• Vercel (web hosting and infrastructure)
• Sanity (content management)
• Formspree (form submission delivery)
• OpenPhone (text and voice communications)
• Google Analytics, Google Ads, and Microsoft Clarity (analytics and advertising)

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.

SMS / Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing a telephone number and submitting a form on our website, you consent to be contacted by SMS text message. Message and data rates may apply. You can reply STOP at any time to opt out of further messaging.

Data Retention

We keep contact and project information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Technical logs (IP addresses, browser info) are typically retained for a limited period for security purposes.

Your Choices & Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (we do not sell your data)

To exercise any of these rights, contact us using the phone number below or through our contact form. We will respond within 45 days.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security

We use reasonable technical and organizational measures to protect your information, but no system is 100% secure. We cannot guarantee absolute security of information transmitted to or stored on our systems.

Third-Party Links

Our site may link to third-party websites (such as social media, Google Maps, or Calendly). We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of the page shows when it was most recently revised. Material changes will be noted on the site.

Contact Us

True Star Outdoor Solutions
Frisco, TX
Phone: (469) 447-5143
Web: truestaros.com/contact